LAST UPDATED: SEPTEMBER 1ST, 2024
ORDER PROCESSING
ORDERS ARE PROCESSED WITHIN 1 - 2 DAYS AND SHIPPED VIA DHL EXPRESS (INTERNATIONAL SHIPPING) AND KOREA POST (DOMESTIC SHIPPING IN SOUTH KOREA).
SHIPPING COSTS AND ARRIVAL TIME
SHIPPING COSTS AND PACKAGE ARRIVAL TIMES MAY VARY FROM COUNTRY TO COUNTRY. ORDERS INSIDE SOUTH KOREA TAKE APPROXIMATELY 2-3 BUSINESS DAYS TO ARRIVE. ORDERS OUTSIDE OF SOUTH KOREA TAKE APPROXIMATELY 5-7 BUSINESS DAYS TO ARRIVE.
SHIPPING DELAY
UNTITLED NINE (THE "SITE", "WE", "US", OR "OUR") IS NOT RESPONSIBLE FOR ANY SHIPPING DELAYS CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND OUR CONTROL.
WE ARE NOT RESPONSIBLE FOR SHIPPING DELAYS CAUSED BY INCORRECT OR INCOMPLETE SHIPPING INFORMATION PROVIDED BY THE CUSTOMER.
TAXES, CUSTOMS AND IMPORT DUTIES
TAXES, CUSTOMS AND IMPORT DUTIES MAY APPLY DEPENDING ON WHERE YOU LIVE.
RETURNS
WE HAVE A 14-DAY RETURN POLICY, WHICH MEANS YOU HAVE 14 DAYS AFTER RECEIVING YOUR ITEM TO REQUEST A RETURN.
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU'LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.
TO START A RETURN, YOU CAN CONTACT US AT INFO@UNTITLEDNINE.COM. PLEASE NOTE THAT RETURNS WILL NEED TO BE SENT TO THE FOLLOWING ADDRESS:
810, 34-3, TOEGYE-RO 71-GIL, JUNG-GU, SEOUL, SOUTH KOREA, 04566
IF YOUR RETURN IS ACCEPTED, WE’LL SEND YOU A RETURN SHIPPING LABEL, AS WELL AS INSTRUCTIONS ON HOW AND WHERE TO SEND YOUR PACKAGE. ITEMS SENT BACK TO US WITHOUT FIRST REQUESTING A RETURN WILL NOT BE ACCEPTED. PLEASE NOTE THAT IF YOUR COUNTRY OF RESIDENCE IS NOT SOUTH KOREA, SHIPPING YOUR GOODS MAY TAKE LONGER THAN EXPECTED.
YOU CAN ALWAYS CONTACT US FOR ANY RETURN QUESTIONS AT INFO@UNTITLEDNINE.COM.
DAMAGES AND ISSUES
PLEASE INSPECT YOUR ORDER UPON RECEIPT AND CONTACT US IMMEDIATELY IF THE ITEM IS DEFECTIVE, DAMAGED, OR IF YOU RECEIVE THE WRONG ITEM, SO THAT WE MAY EVALUATE THE ISSUE AND MAKE IT RIGHT.
CERTAIN TYPES OF ITEMS CANNOT BE RETURNED, LIKE PERISHABLE GOODS (SUCH AS FOOD, FLOWERS, OR PLANTS), CUSTOM PRODUCTS (SUCH AS SPECIAL ORDERS OR PERSONALIZED ITEMS), AND PERSONAL CARE GOODS (SUCH AS BEAUTY PRODUCTS). WE ALSO DO NOT ACCEPT RETURNS FOR HAZARDOUS MATERIALS, FLAMMABLE LIQUIDS, OR GASES. PLEASE GET IN TOUCH IF YOU HAVE QUESTIONS OR CONCERNS ABOUT YOUR SPECIFIC ITEM.
EXCHANGES
THE FASTEST WAY TO ENSURE YOU GET WHAT YOU WANT IS TO RETURN THE ITEM YOU HAVE, AND ONCE THE RETURN IS ACCEPTED, MAKE A SEPARATE PURCHASE FOR THE NEW ITEM.
EUROPEAN UNION 3 DAY COOLING OFF PERIOD
NOTWITHSTANDING THE ABOVE, IF MERCHANDISE IS BEING SHIPPED INTO THE EUROPEAN UNION, YOU HAVE THE RIGHT TO CANCEL OR RETURN YOUR ORDER WITHIN 3 DAYS FOR ANY REASON AND WITHOUT JUSTIFICATION. AS ABOVE, YOUR ITEM MUST BE IN THE SAME CONDITION THAT YOU RECEIVED IT, UNWORN OR UNUSED, WITH TAGS, AND IN ITS ORIGINAL PACKAGING. YOU’LL ALSO NEED THE RECEIPT OR PROOF OF PURCHASE.
REFUNDS
WE WILL NOTIFY YOU ONCE WE’VE RECEIVED AND INSPECTED YOUR RETURN TO LET YOU KNOW IF THE REFUND WAS APPROVED OR NOT. IF APPROVED, YOU’LL BE AUTOMATICALLY REFUNDED ON YOUR ORIGINAL PAYMENT METHOD WITHIN 10 BUSINESS DAYS. PLEASE REMEMBER IT CAN TAKE SOME TIME FOR YOUR BANK OR CREDIT CARD COMPANY TO PROCESS AND POST THE REFUND TOO.
IF MORE THAN 15 BUSINESS DAYS HAVE PASSED SINCE WE’VE APPROVED YOUR RETURN, PLEASE CONTACT US AT INFO@UNTITLEDNINE.COM.
CONTACT INFORMATION
QUESTIONS ABOUT THE SHIPPING & RETURN POLICY SHOULD BE SENT TO US AT INFO@UNTITLEDNINE.COM
OUR CONTACT INFORMATION IS POSTED BELOW:
UNTITLED NINE
BN 4711902046
810, 34-3, TOEGYE-RO 71-GIL, JUNG-GU, SEOUL, SOUTH KOREA, 04566
INFO@UNTITLEDNINE.COM